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If something unexpected happens (Finland)
If something unexpected happens (Finland)
Updated over a week ago

Also read the terms of use for payments through Tise


Bids have a duration of 3 days and can be withdrawn by the buyer until the seller has accepted the bid. However, the seller cannot withdraw a counter-bid.

When a bid is placed, it is examined whether there is coverage on the buyer's payment card, and the amount is then reserved. The available amount will be adjusted downwards, while the balance will remain unchanged.

If the seller rejects the bid, the bid expires on time or the buyer withdraws the bid, the reserved amount will be released.

Reservations usually disappear on the same day, and usually within 7 days. If you have an amount that should have been refunded, you must contact your bank if the amount is not available within a week.

The shipment

The activation code (for the package) expires at midnight, 7 days after the bid has been accepted. If the seller has not delivered the item to a Matkahuolto service point within 7 days, the shipment and the bid will be automatically canceled.

When sending shipments with the integrated Matkahuolto delivery you must make sure that the maximum dimensions of your package is 70 x 57 x 40 cm and that it is not heavier than 10 kg. You must package in a suitable and efficient manner, e.g. by compressing it to remove empty spaces etc. The solution we offer today supports bids up to 250 EUR. In situations where the sale price exceeds 250 EUR, the parties must agree on an alternative shipping solution and payment method via the chat.

In the event of a late shipment, the seller / buyer is always obliged to first contact Matkahuolto to investigate the situation. Information received in contact with the shipping company must be sent to Tise upon request.

The delivery

When the package has been delivered to the buyer's pick up point, the recipient will be notified at his registered email address and / or by SMS to his registered telephone number.

Once the item has been collected by the buyer from the service point, the buyer has 24 hours to report any problems with the item in the service. After this time, the item is automatically marked as approved. Buyer / seller is always obliged to follow the instructions given in the service.

If the seller / buyer can not document the shipment, refer to contact with the shipping company or does not respond to inquiries from Tise within 72 hours from when they were given, this is considered a breach of the user agreement and the amount will then be refunded to the buyer.

You as a buyer accept that if you do not pick up the item at the chosen service point within the 7 days from when the package arrived at the service point, the package will be returned to a Matkahuolto terminal or a Matkahuolto agent / store closest to the seller and the purchase will be finalized.

The seller will be notified by Tise if a package is sent in return. Matkahuolto also sends a message (SMS or e-mail) upon return and provides additional information about the return, including where the package is sent and when it is ready for pick-up. When the package is returned to the seller, the seller has 60 days to pick up the package. The shipping cost for these returns is always at the seller's expense.

If a problem has been reported after delivery

In situations where a problem with a delivery has been reported, the buyer and seller will be contacted by Tise at their registered e-mail address and/or support chat for further proceedings if the situation cannot be resolved in direct dialogue between the parties.

Depending on the reason reported by the buyer, the seller can usually expect to be contacted by Tise within a week.

If the buyer is dissatisfied with the item and thinks it is not as expected from the seller's descriptions, this must be documented. If the buyer can document that the item deviates significantly from the description, the buyer has the opportunity to cancel the purchase. However, the buyer cannot promote such claims after the item has been marked as received/approved.

Agreement on the return of the product and the type of shipping to be used is agreed between the buyer and seller. Once the buyer has documented the return shipment and the seller can confirm the agreement, the amount will be refunded to the buyer in accordance with the user agreement. The same documentation requirements apply to buyers on return as to sellers on original shipment.

If it appears that the goods have been damaged during the shipment, the responsible shipping company should be contacted. In this situation, it is important that the seller can refer to documentation regarding the shipping and damages that have occurred.

In the event of any compensation related to an agreement between the parties or compensation reported by the shipping provider, the service fee for use of the service will not be compensated.

If the buyer, seller or shipping company does not agree on the situation and / or that Tise cannot settle the matter on the basis of the submitted documentation, the buyer must take the matter to the appropriate authority (The Consumer Disputes Board) for further proceedings. A result based on a complaint case will affect how we handle the case.

By using payment with integrated shipping with Matkahuolto, you also accept Matkahuolto's terms for shipments related to the payment solution.

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