Note: Safe Payment only applies for shipments sent outside Norway. If the shipment is sent within Norway, you can read more about our integrated shipping and payment solution here.
A Safe Payment trade works like this:
The buyer decide to make a bid with Safe Payment. When making the bid, the buyer also indicate if she/he want the seller to ship the item or meet the seller in person for the handover. The bid amount is reserved on the buyers card when the bid is made. The seller does not need to add payout details before its first deal is finished.
2: Bid acceptance 🤝
The seller will accept or reject the bid from the buyer by pressing the bid-message. If the bid is accepted, the seller also accepts the usage of Safe Payment for the transaction. MARK: The delivery method cannot be changed after the bid is accepted. Therefore, if you want to change this as a seller, please reject the bid and ask the buyer to give a new bid with an updated delivery method. Remember, the seller must always make sure that the total bid is enough to also cover shipping expenses.
The seller is free to reject the bid. If the bid is rejected, or is timed out 12 hours after being made, the full amount held on the account of the buyer will be released.
3: Delivery Method📦
After the acceptance of the bid, the buyer and seller should follow the instructions given in the app for the handover. If the seller or the buyer change its mind as to the type of delivery method, please contact customer support at email@example.com
4: Shipping ✈️
If the agreed delivery method is shipping, the seller must ship the item to the address provided in the message within 4 days. The seller must pay for all shipping costs, as this was included in the bid from the buyer. Tise recommends to use parcels with tracking. The seller should also keep a copy of the receipt as proof of sending. When the item is shipped, the seller must press the "mark as sent" button in the message. When the buyer receives the item, she/he must mark the item as received and give an optional review of the seller.
5: Meet in person🙋
If the agreed delivery method is "meet in person", the buyer and seller must meet for the handover within 5 days. When receiving the item, the buyer must mark the item as received in the app. This is important for both seller and buyer to remember. The buyer will then be given the opportunity to give a review to the seller.
6: Receiving the payment 💰
The seller will receive the payment 1-4 days after the item is received by the buyer.
Also see our terms for using the Tise payment and shipping solution before you use the service.