In some cases there, there may be situations which may require a change or terminate a purchase. Below are the routines in different situations that may arise in correlation with a purchase.
When "shipping" was selected as the delivery option
If the item has not been delivered
If shipping is chosen as the delivery method, the seller must be able to describe how the item has been sent and document proof (e.g. receipt) of the shipment according to the user agreement for the service.
In some cases, the item may have a slightly longer delivery time than usual. If it has been more than 12 days from when the item was confirmed as sent in the app and without being received by the buyer, we will need more information about the shipment.
The buyer/seller must notify us at the earliest 12 days after the item was confirmed sent in the app, and no later than 20 days after. The seller/buyer will then be contacted for by us.
If the seller/buyer cannot document the shipment or respond to the request within 3 days after it was sent by us, it is considered as a breach of the User Agreement, and the purchase will be refunded. If the seller can document the shipment, the amount will be paid.
We strongly recommend that you use a trackable shipping option at all times.
If the delivered item is not as expected
If the buyer can document that the product deviates significantly from the description in the listing the buyer has the option to cancel the purchase. Such a complaint must be documented and reported to us within 20 days after the item as confirmed as sent in the app. However, such complaints cannot be stated after the item has been marked as received.
Agreement on return of the product and the type of shipment to be used is agreed between the buyer and seller. We always encourage that a trackable shipping option is used, and the seller shall cover the costs of the return. Once the buyer has documented the return shipment and the seller can confirm the agreement, the amount will be refunded to the buyer in accordance with the Terms for Safe Payment. The buyer must be able to document the return shipment with the same demands as applies to sellers in accordance with the Terms for Safe Payment.
If the item is damaged during shipping
If it appears that the product has been damaged during shipping, you must contact the responsible freight company (e.g. Posten). In this situation it is important that the seller can refer to documentation regarding the shipment.
When "meet in person" was selected as the delivery option
If "meet" is chosen as the delivery method, the buyer must examine the item at the handover. If the item is as expected from the seller's descriptions of the product, the item must be marked as received in the app. At this point the transaction is completed.
If the time limit of five days without delivery is reached, it is considered as that the meeting did not take place or was cancelled due to other circumstances. The amount reserved on the buyer's account will then be refunded automatically.