Terms for payments through Tise

Last updated: 28.02.2020

1. Tise and the integrated payment solutions (known as "Safe Payment", "payments through Tise", etc.) serves only as a tool for the buyer and seller to get in contact, agree on a purchase and settle their obligations. The purchase agreement is entered into solely by the buyer and seller at their own risks, and Tise has no responsibility for any potential breach of contract by any of the parties.
   
   
2. You as a seller accept that if the buyer can prove that the item received significantly differs from the description, the amount paid to you shall be refunded to the buyer.
   
   
3. You as a buyer accept that when you mark an item as received  or when you approve the item (whichever is relevant and communicated in the service), you also accept the item's condition/shipment and that the transaction with the seller is completed. You cannot submit claims about the item's condition or delivery after it has been marked as received or approved.
   
   
   1. Please note: When using Helthjem or Postnord shipping solutions you must report any issues with the item through the app's "Report an issue" functionality within 24 hours after delivery. Even if you contact us through different channels you must make sure to use the "Report an issue" functionality in the app.
      
      
   2. If you do not report an issue within 24 hours the item will be automatically approved. As mentioned above you cannot submit claims about the item when the item has been either manually or automatically approved.
      
      
4. When you use shipping for the delivery, you also agree to the following:
   
   
1. Tise has no responsibility if the item is lost or damaged by the postal service before, during or after shipment / delivery. You should always keep proof that you have shipped the item (receipt, images, etc.). We strongly urge you to use a trackable shipping alternative. This also applies before the item is picked up by or delivered to the shipping company.
   
   
2. When using the "Safe Payment" (any other shipment than integrated with Helthjem) shipping solution you must store the receipt, which must at least include the following properties: 
   
   
   1. The name of the postal office / sending location.
      
      
   2. The issuer must be a valid sending location (Postal office, postal office in store, Posten.no etc.)
      
      
   3. The date on the receipt must be the same as when the item was marked as shipped in the Tise app
      
      
3. When using the "Safe Payment" shipping solution you are responsible for making sure that you chose an estimated shipping price from the categories within the app which is enough to cover your actual shipping costs. If the actual shipping costs exceeds the estimate, you bear the full risk for this.
   
   
4. When using shipments with the integrated Helthjem delivery you must make sure that the maximum dimensions of your package is 35 x 25 x 12 cm and that it is not heavier than 5 kg. You must package in a suitable and efficient manner, e.g. by compressing it to remove empty spaces etc. The solution we offer today supports bids up to 1500 NOK. In situations where the sale price exceeds 1500 NOK, the parties must agree on an alternative shipping solution and payment method via the chat.
   
   When using shipments with the integrated Helthjem delivery you are responsible for using the pick up code received in the bid from the buyer. Bids in Tise are locked to the original pickup code received in the app. If a package for various reasons cannot be picked up, has been sent with a different pick-up code / shipping method, the original shipment must be canceled in dialogue with Helthjem so that the amount associated with the bid can be released and the payment refunded to the buyer.
   
   
5. Tise may take a service fee on the transaction. The fee will vary based on the item price, but the fee amount will be clearly stated in the bid you receive as a seller and/or buyer.
   
   
6. In case Tise needs to contact you we will use in-app messages and/or email. You are responsible for registering a valid email address with Tise and to reply within 72 hours. In case you don’t comply with this time limit the payment may be released to the other party. You comply with the routines described in the support article.
   
   
7. If you have complaints about the transaction such complaints will have to be received by Tise within 20 days from the date the item was shipped/confirmed picked up and no earlier than 14 days after the date the item was confirmed shipped / confirmed picked up by the shipping company. Complaints placed at a later time will not be processed. By default the funds will be paid to the seller at this stage, but on our sole discretion, understanding and knowledge of the situation we can decide to pay the funds to the buyer if there is strong reason to believe that the seller has not participated in accordance with these terms.
   
   
8. You are responsible for entering your correct personal information in the app.
   
   
   1. If you enter or misspell your banking information, address etc. Tise is not responsible for funds that are transferred to wrong bank accounts or items being shipped to the wrong
      address by such reasons, and these funds will be lost.
      
      
   2. You are responsible for entering complete information as requested in the app and other communication within one year after the bid / payment was given in the app. The funds will be lost if you don't meet this deadline.

 Tise is using Stripe Connect to handle payment services. By using payments through Tise you also accept the Stripe Connected Account Agreement.