Bids have a duration of 7 days and can be withdrawn by the buyer until the seller has accepted the bid. However, the seller can not withdraw a counter-bid.
When a bid is placed, it is examined whether there is coverage on the buyer's payment card, and the amount is then reserved. The available amount will be adjusted downwards, while the balance will remain unchanged
If the seller rejects the bid, the bid expires on time or the buyer withdraws the bid, the reserved amount will be released.
Reservations usually disappear on the same day, and no later than after 6 days, excluding public holidays. If you have an amount that should have been refunded, you must contact your bank if the amount is not available within a week.
Read more information here on how to cancel an accepted bid
If an item has not been picked up at the agreed time, Helthjem must be contacted so that they can arrange a new pick-up.
A bid is locked to the original pickup code received in the app. If a package cannot be picked up for various reasons, has been sent with a different pick-up code / shipping method, the original shipment must be canceled in dialogue with Helthjem so that the amount related to the bid can be refunded to the buyer.
The packages are delivered to your home by newspaper delivery. In situations where the shipment cannot be delivered to the recipient's address, the shipment will be delivered to a delivery point. The recipient will receive an SMS or E-mail when the package has been confirmed delivered by the shipping company.
In the event of a late shipment, the seller / buyer is always obliged to first contact Helthjem to investigate the situation. Information received in contact with the shipping company must be sent to Tise upon request.
When the buyer has received an item confirmed delivered through Tise with integrated shipping from Helthjem, the buyer has 24 hours to report any problems with the item in the app. After this time, the item is automatically marked as approved. Buyer / seller is always obliged to follow the instructions given in the app.
If the seller / buyer can not document the shipment, refer to contact with the shipping company or does not respond to inquiries from Tise within 72 hours from when they were given, this is considered a breach of the user agreement and the amount will then be refunded to the buyer.
If there is a deviation on a received item
If the buyer is dissatisfied with the item and thinks it is not as expected from the seller's descriptions, this must be documented. If the buyer can document that the item deviates significantly from the description, the buyer has the opportunity to cancel the purchase. However, the buyer cannot promote such claims after the item has been marked as received/approved.
Agreement on the return of the product and the type of shipping to be used is agreed between the buyer and seller. Once the buyer has documented the return shipment and the seller can confirm the agreement, the amount will be refunded to the buyer in accordance with the user agreement. The same documentation requirements apply to buyers on return as to sellers on original shipment.
If it appears that the goods have been damaged during the shipment, the responsible shipping company should be contacted. In this situation, it is important that the seller can refer to documentation regarding the shipping and damages that have occurred.
If the buyer, seller or shipping company does not agree on the situation and / or that Tise cannot settle the matter on the basis of the submitted documentation, the buyer must take the matter to the appropriate authority (ex: Forbrukerrådet) for further proceedings. A result based on a complaint case will affect how we handle the case.
By using payment with integrated shipping from Helthjem, you also accept Helthjem's terms for shipments related to the payment solution.