When purchasing goods with our integrated payment solution, you have a 24-hour deadline to report any problems, as described in our guidelines 🙌 This deadline runs from the time the package is registered as delivered, even if you are not at home to examine it.
If you don't have time to check the item within the given deadline, you must do the following:
When you receive the delivery confirmation in the app, enter the chat between you and the seller, where you can then choose to report a problem
You will then be given the opportunity to select the category «I am unable to examine the item within the 24-hour deadline expires» and thus postpone the deadline for another 72 hours ⏰
Should there be a need for a longer postponement, you can update this directly to Support in the report you have created 🗣