When purchasing items through our integrated payment solution, you have 24 hours to report any issues. This deadline starts as soon as the package is registered as delivered, even if you’re not home to inspect it 🔍
If you don't have time to check the item within the given deadline, you must do the following:
When you receive the delivery confirmation in the app, enter the chat between you and the seller, where you can then choose to report a problem ⛔
You will then be given the opportunity to select the category «I am unable to examine the item within the 24-hour deadline expires» and thus postpone the deadline for another 72 hours ⏰
If you need a longer postponement, you must inform Support directly in the report you’ve created to keep the case open 🗣️