In this article you will find the frequently asked questions regarding sending and receiving parcels with dao when using our integrated payment solution.
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Sender:
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​Do I have to write the name and address of the recipient on the parcel?
​No, you only have to write the 9-digit shipping code on the parcel (xxx-xxx-xxx) that you receive in the chat after the bid has been approved.
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​How should the parcel be packed?
​The parcel must be securely packed according to the content, so the package can withstand transport and handling at the terminal.
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​Can I add stamps or buy postage with dao?
​Only the specified shipping code given in the chat applies to this service.
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​How do I send the package?
​The package must be delivered to your preferred daoSHOP. You can find your nearest daoSHOP here.
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​Can the parcel be picked up at my address?
​No, the parcel can only be handed in at a daoSHOP.
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​How long does it take for the parcel to arrive?
​The parcel will have an expected delivery time of 2-4 days after being handed in at a daoSHOP.
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​What are the size dimensions of a parcel?
​The parcel must be within the dimensions of 60x35x35 and cannot weigh more than 5 kilos.
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Recipient:
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​How do I collect my parcel?
​When the parcel has been delivered to your chosen daoSHOP a notification will be sent to your registered email address and/or telephone number with a 4-digit parcel code that you must provide when you collect your parcel.
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​How long do I have to collect the parcel?
​You have 7 working days to collect the parcel from the time it arrives at the daoSHOP. The last possible collection day will also be stated in the e-mail and/or SMS that you receive, as well as in the chat with the seller.
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​What happens if I forget to pick up the package?
​As a buyer, you accept that if you do not collect the item at the selected collection point within the time frame, the package will be returned to a dao terminal and the seller will receive payment for the sale.
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​What do I do if the parcel has been damaged during transport or lost?
​In both of these cases, you must contact dao within 5 days of delivery and they will help you with your case. Tise cannot provide compensation until we have a written confirmation from dao.
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​How can I track my parcel?
​You can track your parcel here by entering either your 20-digits tracking number or the 9-digit shipping code.
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​Can someone else pick up the parcel?
​Yes. They must provide the 20-digit tracking number and the 4-digit parcel code that you have received.
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​What if I would like to cancel the bid?
​A bid is automatically canceled if the package is not registered as delivered to a daoSHOP after 7 days.