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Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)

In this article you will get answers to the frequently asked questions we get from our wonderful users on Tise.

Updated this week

โ“General

  • Where do I find Tise-ID?

    You can find your Tise ID in the chat with the buyer/seller. This code is linked to your purchase made through Tise Payment ๐Ÿ›๏ธ

  • How can I mark the product as sold?
    To manually mark the product as sold, you click on โ€œEditโ€, scroll down and click on โ€œMark as soldโ€ ๐Ÿ‘

  • My money is missing after I placed a bid.
    Bids reserve funds but aren't charged until accepted. If a bid isn't successful, the reservation clears within 3-10 business days, which might delay seeing the initial reservation or a refund

  • I have an old bank account registered on my user.
    To update your bank account, head over to your payout information in your profile settings ๐Ÿ’ธ

  • The buyer has reported an issue with the item?
    You will receive the follow-up from us regarding the next steps.

  • The seller is not answering

    Itโ€™s not always the case that sellers respond to inquiries, and thereโ€™s nothing we can do in such situations. We recommend trying to find other sellers who offer similar items ๐Ÿค—
    โ€‹

  • I live outside of the Nordic Region

    Currently our services are not available outside the Nordic countries, so you won't be able to enter any bank card information. You can still use our chat feature to arrange sales, meetings, or shipments with other users ๐ŸŒŽ

๐Ÿ™‹ My account

  • How do I verify my identity?

    We suggest using a digital ID provider such as BankID or MitID for instant verification. Access a chat and follow the steps to use your country's digital ID. If a digital ID isn't an option, proceed with manual verification, which might take up to a week.

  • How to I change my birthday?

    You can change your date of birth in your payout information. If you are under 18, take a look at this article ๐ŸŽ‚

  • How do I reset my password?
    To reset your password you can follow the steps in this article.
    โ€‹

๐Ÿ’ธ Bidding and payments

  • How do I cancel a bid?
    If the trade has not been accepted by the seller yet, you can click on โ€œcancel the bidโ€ in the chat between you and the seller.

  • I got a bad review, can I delete it?
    We only make a few exceptions if either the person who provided the review contacts us directly or if you can provide evidence that the transaction never took place ๐Ÿคฒ

  • How do I verify my payout information?

    Take a look at this article to learn how to upload ID documents for payment information approval ๐Ÿ‘ค

๐Ÿ“ฎ Shipping and delivery

  • What do I do if I miss the shipping deadline?
    If the package isn't sent in time, the bid auto-cancels. Sellers can cancel until marking it as sent, allowing buyers to place a new bid and generate a new code ๐Ÿ“ฆ

  • How can I return a product?

    After reporting an issue within 24 hours, you will receive a follow up email from us and we will consider the case.

  • Can I buy several items from one user and get one shipping?
    Yes, the seller needs to create a Tise for all of the items you want to buy and set the price accordingly ๐Ÿ‘

  • What should I do if the tracking of the package is not updated?
    After 4-5 days you'll receive a notification in the app. If you confirm the shipment, the deadline for cancellation will be extended โฐ

  • Package was not picked up, and I still have the package.
    Contact the shipping provider to find out why. If rescheduling isn't possible, cancel the bid. Buyer can place a new bid or use alternative shipping options ๐Ÿ“ฆ

  • How do I report an issue with the delivery?
    After confirmed delivery, report an issue by clicking on the "Report issue"-button in the chat within 24 hours.
    โ€‹

  • What do I do if I receive the wrong package?
    You will need to contact the shipping provider so that they can send the package in return or to their rightful owner.
    โ€‹

  • My package is stolen - what to do?
    Please report to the police if theft is suspected. Generally, no compensation is provided for packages lost before the shipping company confirms collection โœ

  • The package was returned to sender due to unknown address.
    We can cancel the trade and the buyer can place a new bid. Make sure to double check your registered address, including your mailbox ๐Ÿคž

๐Ÿ•ต๏ธ Technical and security concerns

  • How can I delete a review that I gave to a user?
    To delete a review, you can contact Support and provide the Tise ID and the username that is connected to the review that you want to delete.

  • I have two users on Tise. How can I delete one of them?
    If you have two users โ€“ you can delete one of them here. For company profiles, Tise allows you to have two users โญ๏ธ

  • Why have I received an invoice from Posten?
    This happens when shipments exceeds maximum dimensions. The seller will be billed for the difference plus handling fees. Contact Posten for more information ๐Ÿ“ฎ

  • How do I hide my profile from search engines?

    You can modify this setting here ๐Ÿ”’

  • I think I have been scammed. What can I do?
    If you suspect a scam, report the user by clicking the three dots in your chat's top-right corner ๐Ÿคž We recommend you to use Tise Payment for secure transactions ๐Ÿ”’

  • Why is my account suspended/banned?
    For questions about suspension and banning, you can send an email to [email protected] with the email you have registered with Tise ๐Ÿ’š

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