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Which documents can I upload?
Which documents can I upload?

This article gives you an overview of the additional documents you can add to get your payment information approved ✨

Updated over a week ago

Our payment provider Stripe are the ones that handle the information and payments. They are legally required to complete what is known as a KYC (Know Your Customer) survey for each user who signs up for the app, which includes completing the identity verification for the user of a Stripe account (account to receive payments).

If you are under 18 or do not have the necessary documents, you can register your account with a guardian (example: a parent).


Approved identity documents ​🪪

  • Passport

  • Driver license

  • ID-card

Approved documents for home address ​🏡

  • Statement from a financial institution (ex: bank statement with due dates)

  • Power bill

  • Letter issued from a government institution

Unacceptable document types ​📄

  • Leases

  • Certificate of attestation for the tool company

  • Private insurance bill

  • Phone / mobile bill​​

The documents must also meet the following requirements

  • The documents must be uploaded in full color (ie no black and white scans)

  • The ID must not be edited, altered or destroyed

  • The picture must be clear, with all edges included

  • The image must be less than 10 MB in size

  • The image must be less than 8000 pixels in dimension in all directions

  • Documents can be uploaded in .png, .jpg and pdf-format (images and color scanning acceptable).

  • The documents must be clear and large enough to read

  • Photocopies of identity documents are not acceptable

  • Documents must be valid and not expired (address document cannot be older than 6 months)

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