Delayed registration of the shipment ⌛
In case of late drop-off or registration of the shipment, the seller is always required to first contact the shipping company to investigate the situation. The information received from the shipping company must be forwarded to Tise upon request.
The package was not picked up by the buyer in time ↩️
As a buyer, you accept that if you do not collect the package from the chosen pickup point within the time limit specified by the selected shipping provider, the package will be returned to the seller, and the purchase will be considered completed. Additional charges may apply for return shipments.
The package has not been delivered 📭
If there are no tracking updates, the seller is required to contact the shipping provider to initiate an investigation. Any information received from the shipping provider must be forwarded to Tise upon request. Tise is not able to compensate for any lost packages without direct confirmation from the shipping provider.
Note: Processing of compensation claims may take up to 4 weeks with the relevant shipping provider.
Deviation dscovered after delivery ⛔
If an issue with a delivery is reported within the 24-hour deadline, the buyer will be contacted by Tise via their registered email address and/or through the support chat for further handling and investigation. Depending on the reason provided by the buyer, the seller can usually expect to be contacted by Tise within one week.
If no issue is reported within the 24-hour deadline, the item will automatically be marked as approved, and the seller will be paid out. Once this occurs, or if the buyer manually marks the item as received and approved, the buyer cannot make any claims afterward.
If the buyer is dissatisfied with the item and believes it does not meet expectations based on the seller’s description, images in the listing, or information provided in the chat, this must be documented. To determine whether a reported issue is considered significant, you can check this article.
Both the buyer and seller are always required to follow the instructions provided in the chat and/or via email.
The item was received damaged 🤕
If the package is damaged during shipment, the buyer must report the damage to the shipping provider within 5 days of delivery. The shipping provider requires photos of both the inner and outer packaging, as well as the damaged contents.
Tise cannot compensate for any packages or damages without direct confirmation from the shipping provider. In cases where compensation is related to an agreement between the parties or granted by the shipping provider, the service fee for using Tise’s payment solution will not be refunded.
If the buyer, seller, or shipping company cannot agree on the situation, and/or if Tise is unable to resolve the case based on the submitted documentation, the users must escalate the case to the Norwegian Consumer Council (Forbrukerrådet) for further review. The outcome of such a complaint will determine how Tise proceeds with the case.
Note: Processing of compensation claims may take up to 4 weeks with the relevant shipping provider.
By using our payment solution with integrated shipping, you accept not only Tise’s terms of use but also the terms of Posten, Helthjem, and Instabox 💡