Helthjem collects parcels on doormats to properties where Helthjem have access. The exception is housing units where a common box has been set up for collection and delivery.
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Houses that have their own mailbox, have a collection point in the mailbox, and if a package is placed on the doormat, we cannot guarantee that it will be picked up.
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The routines for the distribution that picks up packages are strict and if collection is set up in the mailbox, it is only where they will pick up.
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Also make sure that the maximum external dimensions of an item do not exceed 35 x 25 x 12 cm and do not weigh more than 5 kg.
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In situations where it is not possible to use the payment solution on Tise, the parties must agree on the desired shipping solution and payment via the chat.
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If you have questions related to pickup and delivery at your address, you can direct these to Helthjem.