Occasionally, a package may be returned to the seller due to issues with the buyer's address. If your package is returned to the seller, please contact Support, and we'll sort it out for you 💚
For buyers 🙋♀️
If your package was returned due to an address issue, and you're uncertain about the details, please contact the shipping provider for more information
Your purchase will be canceled, and both the product and shipping costs will be refunded
Remember to look through, and possibly change, you address before placing a new bid to prevent it from happening again
Make sure that the name on your mailbox matches the full name you have registered on Tise and in The National Population Register
For sellers 🤝
If the package is returned to you due to issues with the buyers address, the bid will be cancelled
Please note: There is no option to resend with the same code; the buyer must place a new bid and you will get a new shipping code
If the payout has already happened, we'll deduct the same amount from your next sale on Tise