Delayed registration of the shipment ⌛
In case of late drop-off or registration of the shipment, the seller is always required to first contact the shipping company to investigate the situation. The information received from the shipping company must be sent to Tise upon request.
The package was not picked up on time 📦
As a buyer, you agree that if you do not pick up the package from the designated pick-up point within 7 days after its arrival, the package will be returned to the shipping company’s terminal, and the purchase will be considered completed.
The package has not been delivered 📭
If there are missing tracking updates, the seller is required to contact the shipping company to initiate a missing package claim. The information received from the shipping company must be sent to Tise upon request. Tise is not able to compensate for any lost packages without direct confirmation from the shipping company. In the case of compensation reported by the shipping company, the service fee for using the platform will not be compensated.
Deviation dscovered after delivery ⛔
If an issue with a delivery is reported within the 24-hour deadline, the buyer will be contacted by Tise via their registered email address and/or through the support chat for further handling and investigation. Depending on the reason provided by the buyer, the seller can generally expect to be contacted by Tise within a week.
If no issue is reported within the 24-hour deadline, the item will automatically be marked as approved, and the seller will be paid. If this happens, or if the item is marked as received and approved by the buyer, the buyer cannot make claims afterward.
If the buyer is dissatisfied with the item and believes it does not meet expectations based on the seller’s description, images in the listing, or information provided in the chat, this must be documented. To determine whether a reported issue is considered significant, you can check this article.
Both the buyer and seller are always required to follow the instructions provided in the chat and/or via email.
The item was received damaged 🤕
If the package was damaged during shipping, the buyer must report the damage to the shipping company within 5 days of delivery. The shipping company will require photos of both the inner and outer packaging as well as the damaged contents.
Tise is unable to compensate for any packages or damages without direct confirmation from the shipping company. In cases of compensation related to an agreement between the parties or compensation granted by the shipping company, the service fee for using the platform will not be refunded.
If the buyer, seller, or shipping company disagrees on the situation, and/or Tise is unable to resolve the case based on the submitted documentation, the buyer must escalate the case to the appropriate authority (e.g., the country’s consumer council or legal system) for further resolution. The outcome of a formal complaint will influence how Tise handles the case.
By using our payment solution with integrated shipping, you accept not only Tise’s terms of use but also the terms of Posten, Helthjem, and Instabox.