If something unexpected happens (Norway)

Also read the terms of use for payments through Tise.


Bidding

Bids have a duration of 7 days and can be withdrawn by the buyer until the seller has accepted the bid. However, the seller can not withdraw a counter-bid.

When a bid is placed, it is examined whether there is coverage on the buyer's payment card, and the amount is then reserved. The available amount will be adjusted downwards, while the balance will remain unchanged

If the seller rejects the bid, the bid expires on time or the buyer withdraws the bid, the reserved amount will be released.

Reservations usually disappear on the same day, and usually within 7 days. If you have an amount that should have been refunded, you must contact your bank if the amount is not available within a week.


Pickup and shipment

A bid is locked to the original pickup code received in the app. If a package for various reasons is not registered as picked up within 7 days from the planned shipping date using Helthjem, or registered as sent within 11 days using Posten, the bid will be automatically canceled.

When you use payment through Tise with integrated shipping, you are responsible for the item not exceeding the maximum external dimensions and that the bid amount covers all costs for the trade.


The shipment

In the event of challenges related to the collection or shipment of the package, the seller / buyer is always obliged to first contact the shipping supplier to investigate the situation. Information received in contact with the shipping supplier must be sent to Tise upon request.

- Contact Helthjem
- Contact Posten


The delivery

The packages are delivered to the address registered at the time the bid is accepted. In situations where the packages cannot be delivered to the recipient's home address, the packages will be delivered to a delivery point where the recipient will be notified by SMS and / or e-mail.

If a package is sent to a delivery point, the buyer has 14 days to pick up the package. If a package is not picked up within the deadline, the package will be returned to the seller and the payment to the seller will take place.

Once a package has been confirmed delivered, the buyer has 24 hours to report any problems in the chat. After this, the item is automatically marked as approved. The buyer / seller always undertakes to follow the instructions given in the chat.

If the seller / buyer can not document the shipment, refer to contact with the shipping company or does not respond to inquiries from Tise within 72 hours from when they were given, this is considered a breach of the user agreement and the amount will then be refunded to the buyer.


The payout

Once the package has been confirmed delivered / approved, it usually runs 1-5 working days until the amount is paid to the seller. Check that the payout information is approved in order to receive payouts.

Transfers from us are marked "Saxo Payments A / S", "TISE ****** (ad code)", "STRIPE", "STRIPE TRANSFER", "Banking Circle Denmark" or "The Currency Cloud Ltd".

If the estimated date for payment falls on a public holiday, the payment will be paid on the next working day. In cases where several sales have been completed in the same period, this could be paid out as one payment.


If a problem has been reported after delivery

In situations where a problem with a delivery has been reported, the buyer and seller will be contacted by Tise at their registered e-mail address for further proceedings if the situation cannot be resolved in direct dialogue between the parties.

Depending on the reason reported by the buyer, the seller can usually expect to be contacted by Tise within a week.

If the buyer is dissatisfied with the item and thinks it is not as expected from the seller's descriptions, this must be documented. If the buyer can document that the item deviates significantly from the description, the buyer has the opportunity to cancel the purchase. However, the buyer cannot promote such claims after the item has been marked as received/approved.

Agreement on the return of the product and the type of shipping to be used is agreed between the buyer and seller. Once the buyer has documented the return shipment and the seller can confirm the agreement, the amount for the product will be refunded to the buyer in accordance with the user agreement. The same documentation requirements apply to buyers on return as to sellers on original shipment.

If it appears that the goods have been damaged during the shipment, the responsible shipping company should be contacted. In this situation, it is important that the seller can refer to documentation regarding the shipping and damages that have occurred.

In the event of any compensation related to an agreement between the parties or compensation reported by the shipping provider, the service fee for use of the service will not be compensated.

If the buyer, seller or shipping company does not agree on the situation and / or that Tise cannot settle the matter on the basis of the submitted documentation, the buyer must take the matter to the appropriate authority (ex: Forbrukerrådet) for further proceedings. A result based on a complaint case will affect how we handle the case.


By using Tise's payment solution with integrated shipping, you also accept the shipping supplier's terms for shipping:

- Helthjem's terms of use and associated transport services
- Posten's terms of use and associated transport services