If you have questions related to a shipment, this is directed directly to Instabox help center.
How do I book a shipping with Instabox? 📬
When you accept a bid on Tise, you’ll receive a link to Instabox in your chat. If you don’t see it, exit and re-enter the chat. Click the link for details and to book a compartment. Once you book a compartment, you have 60 minutes to visit the locker and drop off the parcel. After 60 minutes, the booking expires and you will have to book a new time at your convenience. Contact support if you encounter any issues.The Instabox booking has a lot of input fields and choices, what do I do? ✍🏼Instabox's booking form includes various input fields and choices. You'll find instructions on how to package your item and will be asked for package dimensions. No need to alter these dimensions; they come from your Tise ad. You can change the drop-off location if necessary.
What happens when I book the compartment? 💭
Once you book a compartment through Instabox, you'll receive an SMS with a PIN-code. Visit the locker, enter the code, and a compartment will open for you to place your package.
The maximum dimensions for a small package is 59 x 16 x 9 cm - what do I if the compartment I am given is too small to send from? 📦
Ensure your package fits within the maximum dimensions, especially for "small" packages. Confirm your dimensions in Tise to avoid issues. If there's a size discrepancy, contact Instabox support to reset and book a new compartment, with an additional charge for larger sizes.
Do I receive a receipt for delivery, how do I know that its on its way? 📝
Instabox will keep you updated via SMS. You'll receive notifications for locker placement, pickup, shipment status, and delivery to the recipient's chosen locker location.
What happens if I forgot to write the code on the shipment? 🏷
While it's recommended to write the package code on your shipment, Instabox can still identify your package without it, thanks to the specific compartment assignment.
Do I have to enter the recipient's address or personal info anywhere?
If you're using Tise's payment solution, Instabox automatically receives sender and recipient details. Ensure your phone number is correctly registered to receive important information about sending and delivery.
How long is the delivery time for shipments? ⏳
Expect a delivery time of 2-4 working days, though some routes may take up to 5 days.
What do I do if I have to cancel the shipment? ⏰
Bids are tied to sending codes and will be automatically canceled if the packages aren't picked up or sent by the shipping supplier within the deadline
How can I choose another shipping provider?
At the moment, only buyers can pick the shipping method when bidding. If the chosen shipping isn't supported, let the buyer know. Ask them nicely to make a new bid with the shipping method you prefer.
How can I change the Instabox locker? 📭
Just tap the link in the text message from Instabox to change where you pick up your package. You've got the flexibility to do this until your package picked up by the courier.