Yes, your package is insured through the shipping provider! This means that Tise cannot make compensation without a confirmation from the shipping provider and will start a compensation case as soon as the shipping provider has contacted Tise and confirmed the case.
When does the insurance start? 🤔
The shipping provider’s responsibility for a package begins once the shipment has been registered as picked up or sent by the shipping company, and ends when delivery of the package has been confirmed.
How much do i get compensated, in a confirmed compensation case? 💰
If a package is confirmed lost or damaged during shipping, the seller will receive the agreed payout based on the accepted offer, and the buyer will be refunded for the item and shipping costs. The service fee for using the payment solution will not be refunded.
Why do i need to create a case at the shipping company? 💭
Transactions conducted through Tise are private. Depending on the issue, either the buyer or the seller must contact the shipping company directly to open a case. Tise cannot issue compensation without confirmation from the shipping provider. A compensation process will begin once the provider has contacted Tise and confirmed the case.
When do i get the compensation? ⌛
If the buyer or seller has reported a case directly to the shipping provider and it is confirmed for compensation, Tise will contact the buyer and seller once the confirmation has been received.
Note: Processing of compensation claims may take up to 4 weeks with the relevant shipping provider.
When using integrated shipping through Tise, the terms and conditions of the chosen shipping provider also apply. Please refer to the shipping provider’s guidelines for more information 💡