This article covers frequently asked questions about using our integrated payment solution to purchase packages shipped with Bring as your chosen shipping provider. Happy Tise’ing 💚

How do I know my package is on it’s way? 🤔

Bring will keep you updated through the Bring app, if you don’t have the app they will contact you via SMS. You will also receive notifications for transportation events, shipment status, and delivery information in the Tise app.

How can I track my parcel? 🔍

You can track your parcel directly on Brings website: here, or by clicking the tracking link given in your chat.

Which location is my package going to be delivered to? 🌎

Bring automatically selects the nearest pickup point based on your address, so make sure the address you’ve registered on Tise is correct. You can also choose your preferred pickup point when placing a bid.

How do i collect my parcel? 💌

When your package is ready to be collected, you will receive a pickup code in the Bring app to collect it at a pick-up point. If you don’t have the app, Bring will send the pick-up code via SMS.

How long do I have to collect the parcel? 📬

You have 7 working days to collect the parcel from the time it arrives at the Bring pick-up point. The last possible collection day will also be stated in the Bring app, or the SMS that you received, as well as in the chat you have with the seller on Tise.

What happens if I forget to pick up the package? ⌛

As a buyer, you accept that if you do not collect the item at the selected collection point within the given time frame, the package will be returned to a Bring terminal and the seller will be paid out for the sale.

What do I do if the parcel has been damaged or lost during transport? 🤕

In both cases, you must contact Bring directly to file a claim for a missing or damaged package. Tise can not provide any compensation until we receive written confirmation directly from Bring.

What if I would like to cancel the bid? ⏰

A bid is automatically canceled if the package is not registered as delivered to a Bring shop after 7 days. Until the package is registered as “sent” the seller may also cancel the trade directly in the chat.

What is the bid limit? 💵

You can make bids up to 2500 DKK.