This article covers frequently asked questions about sending parcels with Bring, when using our integrated payment solution. Happy Tise’ing 💚

Do I have to enter the recipient's address or personal info anywhere? ✍🏼

No, when accepting a bid on Tise you will get a label free-code in the chat, that needs to be write on the package (BRING-XXXX-XXXX). The provided code contains all the necessary information for the shipment.

How should the parcel be packed? 📦

The parcel must be securely packed according to the content, so the package can withstand transport and handling at the terminal. You may follow Brings advice for safe packaging here.

Can the parcel be picked up at my address? 📮

No, the parcel can only be handed in at an Bring drop-off point.

What are the size dimensions of a parcel? 📐

The parcel must be within the dimensions of 45 cm x 30 cm x 15 cm and cannot weigh more than 3 kg.

How do I know the package is on it’s way? 🤔

Bring will keep you updated via SMS. You will also receive notifications for transportation events, shipment status, and delivery to the recipient's chosen Bring pick-up location in the app.

How long is the delivery time for shipments? ⏳

Expect a delivery time of 2-4 working days, though some routes may take up to 5 days.

What do I do if I have to cancel the shipment? ⏰

Bids are tied to sending codes and will be automatically canceled if the packages aren't delivered to the shipping company within the given deadline. If the package has not been sent yet, you may choose the “Cancel trade” button in your chat with the buyer.

What is the bid limit? 💵

You can accept bids up to 2500 DKK.