This article covers frequently asked questions about shipments when using our integrated payment solution with PostNord as the selected shipping provider. If you have questions regarding an active shipment, they should be directed to PostNord 💙
Do I need to enter the recipient’s address or personal details anywhere? ✍🏼
No, when you accept an offer on Tise, you receive a unique QR-code in the chat, which contains all necessary information for the shipment. To register the package as shipped, the QR code must be scanned at a PostNord drop-off location.
How should the package be packed? 📦
The package must be securely packed according to its contents so that it can withstand transport and handling at the terminal. If the package is not properly packed, you risk the buyer being refunded for any damage.
Can the buyer purchase multiple items from my profile and have them shipped in one package? 👀
Yes, a user can easily purchase multiple items from the same seller. Read more about this here.
Where can I drop off the package? 📮
The package can be dropped off at any PostNord drop-off location. You can find an overview of drop-off and pick-up locations here.
What are the package dimensions? 📐
When using the integrated payment solution to send a package with PostNord, you must ensure that the package’s maximum external dimensions do not exceed 60 x 35 x 35 cm, and that it does not weigh more than 3 kg.
How do I know the package is on its way? 🤔
PostNord keeps you updated through the PostNord app, if you have it installed. You will also receive notifications about transport events, shipment status, and delivery to the recipient’s pickup point directly in the Tise chat. You can also track your package here.
What is the delivery time? ⏳
The estimated delivery time varies depending on where you are sending from and where the package is going, but it is usually 1–5 business days.
What should I do if I need to cancel the shipment? ⏰
An offer is linked to the specified shipping code and will automatically be canceled if the package is not handed in within the given deadline. If the package has not been sent, the seller can choose the “Cancel transaction” button in the chat with the buyer.
What happens if the package is lost during transport? 💭
If there is suspicion that the package has been lost during transport or if it has not had tracking updates for a long time, the seller must contact PostNord to open a case. PostNord can be contacted by chat here: https://www.postnord.com/customer-support/
What happens if the package is damaged during transport? 🩹
If the package arrives damaged, the buyer must immediately report this to the seller in the chat and to customer support at Tise, so we can file a claim. PostNord will need photos of the item, the damage, and the packaging to process the case, so please send this directly to customer support.
What is the offer limit? 💵
You can accept offers up to 2,500 DKK.