This article covers frequently asked questions related to shipments when you, as a seller, use our integrated payment solution with Instabox as the selected shipping provider. If you have questions related to an active shipment, please contact Instabox directly ❣️
Do I need to enter the recipient’s address or personal information anywhere? ✍🏼
No. When you accept an offer on Tise with Instabox as the shipping provider, you will receive a unique shipping code containing all the necessary information for the shipment. You can find this code by following the link sent to you in the chat, where you must follow the instructions provided and reserve a locker.
The Instabox link has many options – what should I do? 👀
The Instabox order form includes several fields and options. Here you will find instructions on how to pack your item, the code that must be clearly written on the package, how to reserve a locker, and information about the maximum package dimensions. You can also change the delivery location here if needed.
What happens when I reserve a locker? 📬
When you reserve a locker, you have 60 minutes to deliver the package. If the package is not delivered within this time, the reservation expires, and you must book a new time. If you experience any issues, please contact Instabox customer support.
What are the package dimensions? 📦
Make sure the package stays within the maximum dimensions (small, medium, large) specified in your order. These measurements are based on the package size you selected for shipping when you created the tise. If the package turns out to be larger, the transaction must be canceled, the listing must be updated with the correct package size, and the buyer will need to place a new offer. If the package is not packed properly for transport, the buyer may receive a refund for any damage, and you will not receive the payout.
How do I know that the package is on its way? 🤔
Instabox will keep you updated via SMS. You will also receive notifications about transport events, shipment status, and delivery to the recipient’s locker directly in the app. You can also track your package here.
How long is the delivery time for shipments? ⏳
Expected delivery time is 2–4 business days, although some routes may take up to 5 days. This depends on the distance between the buyer and the seller.
What should I do if I need to cancel the shipment? ⏰
An offer is tied to the assigned shipping code and will automatically be canceled if the package is not delivered within the specified time limit. If the package has not yet been sent, the seller can select the “Cancel transaction” button in the chat with the buyer.
How can I choose a different shipping provider? 📮
Currently, only buyers can choose the shipping provider when placing an offer. If the selected shipping method is not supported, the seller can send a counteroffer with a shipping provider that supports the seller’s address.
What happens if the package is lost during transport? 💭
If you suspect that the package you sent has been lost during transport, you as the seller must go to the Instabox website to create a claim: https://instabox.io/no-NO/help
What is the offer limit? 💵
You can accept offers of up to NOK 2,500 NOK.