This article answers common questions about how to use our integrated payment solution when purchasing items that are shipped with Posten as the selected shipping provider. Happy tising! ❤️
How do I know that my package is on the way? 🤔
Posten will keep you updated via SMS and/or the Posten app. You will also receive notifications about transport events, shipment status, and delivery directly in Tise.
How can I track my package? 🔍
You can track your package directly on the Posten website, through the Posten app, or by clicking the tracking link shared in your chat.
When and where will my package be delivered? 🌎
Packages are delivered directly to your mailbox, to your doorstep (if you selected this option when placing your bid), or to a pickup point. You will receive delivery updates via the Posten app, SMS, as well as an update in your Tise chat.
My package is marked as delivered to my mailbox or doorstep, but I can’t find it 📭
If you have received confirmation that the package has been delivered but cannot find it, we recommend checking both your mailbox and the area outside your door.
If you live in an apartment building, you may also want to check if the package was placed in a neighbor’s mailbox or outside their door. If the package still cannot be found, you should contact Posten directly for further assistance.
I ordered home delivery, but the package was sent to a pickup point 🤔
Packages may be sent to a pickup point if:
The value of the contents is too high
The package is too large or too heavy to be delivered to your mailbox
As the buyer, you are responsible for collecting the package within the deadline provided by Posten. Posten will send SMS reminders while the package is available for pickup. If the package is not collected and is returned, the transaction will still be completed as normal, and the seller will receive the payout.
What should I do if the package is damaged or lost during transport? 🤕
If you receive an item that is damaged, you must contact Posten directly via chat or phone to report a damaged package: https://www.posten.no/kundeservice. Tise cannot offer any form of compensation until we receive confirmation directly from Posten.
What if I want to cancel the bid? ⏰
A bid will automatically be canceled if the package has not been registered as handed in to Posten within 7 days. Until the package is registered as “sent”, the seller can cancel the transaction at any time directly in the chat.
What is the bid limit? 💵
You can place bids of up to 10,000 NOK.