This article covers frequently asked questions related to shipments when you, as a seller, use our integrated payment solution with Helthjem as the selected shipping provider. If you have questions related to an active shipment, please contact Helthjem directly 💛
Do I need to enter the recipient’s address or personal information anywhere? ✍🏼
No. When you accept an offer on Tise, you will receive a unique shipping code in the chat that must be clearly written on the package (S-XXXX). The code contains all the necessary information for the shipment.
How should the package be packed? 📦
The package must be packed securely according to its contents so that it can withstand transport and handling at the terminal. If the package is not packed properly, the buyer may receive a refund for any damage and you will not receive the payout.
Can a buyer purchase multiple items from my profile and receive everything in one shipment? 👀
Yes, a user can easily purchase multiple items from the same seller. Read more about this here.
Can the package be picked up from my address? 📮
Yes. Helthjem offers pickup from door mats in both apartment buildings and houses, as long as the mailman have access. The exception is homes with shared parcel boxes for pickup and delivery. For detached houses with their own mailbox, the package will be picked up at the mailbox.
What are the package dimensions? 📐
When using the integrated payment solution to send a package with Helthjem, the maximum external dimensions must not exceed 25 × 35 × 12 cm, and the package must not weigh more than 5 kg.
How do I know that the package is on its way? 🤔
Helthjem will keep you updated via SMS. You will also receive notifications about transport events, shipment status, and delivery to the recipient’s mailbox directly on Tise. You can also check the tracking of your package here.
What is the delivery time for shipments? ⏳
Estimated delivery time varies depending on where in the country the package is sent from and where it is going, but it is usually 2–3 business days.
What should I do if I need to cancel the shipment? ⏰
An offer is tied to the specific shipping code and will automatically be canceled if the package is not delivered or picked up by the carrier within the given time limit.
If the package has not been sent, the seller can select “Cancel transaction” in the chat with the buyer.
What happens if the package is lost during transport? 💭
If you suspect that the package you sent has been lost during transport, you as the seller must go to Helthjem’s website and submit a claim: https://helthjem.no/erstatningsskjema
What is the offer limit? 💵
You can accept offers of up to NOK 2,500 NOK.