We think it should be as easy to shop second hand as it is to shop in online stores. That is why Tise has a flexible and secure payment and shipping solution. With our payment and shipping solutions, buyers and sellers get a smooth and sustainable shopping experience, which means that you are in safe hands.💚
💳 Buyer makes a bid:
The buyer makes a bid by using the "bid" button below the ad. Here the buyer enters the amount they want to bid for the product, and chooses the preferred shipping method - Posten or Helthjem.
When a bid is placed, the amount will automatically be reserved on the buyer's payment card. When the bid is accepted by the seller, the payment is locked for both parties.
A bid has a duration of 3 days. The offer can be withdrawn by the buyer until the seller has accepted the offer. The bid will be automatically canceled if the bid is not accepted within this time.
🤝 Seller accepts bid:
When the bid is accepted, the seller receives a code in the chat. The seller packs the product, writes the code clearly on the package and prepares the shipment according to the chosen shipping method - on the doormat for Helthjem, or in the mailbox or the nearest Post in the store for Posten.
The package must be registered sent within 7 days from the estimated pick-up date when using Helthjem and 5 days when using Posten. If Posten is chosen as the shipping provider, the shipment is registered as sent in the app when the package has arrived at the terminal, which can take up to 3 days.
If the buyer's preferred shipping method is not supported by the seller, the seller is automatically given the opportunity to change the shipping method. The buyer must then accept a new counter-offer from the seller, with updated shipping information.
📦 The package is delivered to the buyer:
The seller packages the item, writes the package ID on it, and deposits it in their mailbox or any Posten post office. Please note that it may take up to 3 days for it to be registered as sent when sent from a Posten post office. As a seller, you can choose the drop-off location within the Tise app when you receive the bid. The package will be delivered to the buyer's mailbox. If it's too large or can't be delivered, it will be sent to a nearby pickup location. Remember to place a bid and mark the mailbox with the full name and correct address for the bid to find its way.
🏠 HELT HJEM:
The seller schedules a pickup time when the bid is accepted, all within the Tise app. The seller then packages the item, writes the package ID on it, and places it on their doorstep on the scheduled pickup day by Helthjem's courier. Helthjem subsequently delivers the package to the buyer's doorstep. If the package can't be delivered to the buyer's home address, it will be sent to a nearby pickup location.
📮 INSTABOX: The seller reserves a space in any Instabox package locker after the bid is accepted. This is done through a link in Tise that leads to Instabox, and the link is also sent to the seller via SMS. In Instabox's booking window, you'll find information about the package, including the package ID to be written on it and instructions for packaging the item. When you're ready to deliver the package, you book a locker, which is held for 60 minutes. At this point, you can change the locker if desired. You'll then receive a PIN code that opens the locker when you make the delivery. The package is then delivered to the Instabox locker chosen by the buyer, who will be notified and receive a PIN code when the package is ready for pickup.
The seller has 7 days (or the scheduled date with Helthjem) to deliver the package after the bid is accepted. After this period, the purchase will be canceled, and the money will be refunded to the buyer. If the package is sent with Posten, it will not be canceled until 7 days plus the time it takes to be registered with Posten.
Once a package is confirmed as delivered, the buyer has 24 hours to report any issues in the chat. After this, the item will be automatically marked as accepted.
💰How much does it cost to use the payment solution on Tise?
Tise charges a service fee on the transaction specified as buyer protection (from 9,-) and seller protection (from 1,-) which among other things provides:
10% cash back in Tise Cash.
Everything in one place: Bidding, payment, shipping and tracking of your delivery.
Priority support if something goes wrong.
Click on the relevant articles above to read more about all the benefits and costs associated with the solution.
✍🏼 Frequently asked questions:
It is important to note that you will not use other payment services in addition to payment through Tise, as you as the buyer will then risk paying twice for the item.