This article covers frequently asked questions related to shipments when using our integrated payment solution with Helthjem as the selected shipping provider. If you have questions regarding an active shipment, please contact Helthjem directly. Happy Tise’ing 💚

Do I need to enter the recipient's address or personal information anywhere? ✍🏼

No, when you accept a bid on Tise, you will receive a unique shipping code in the chat, which should be clearly written on the package (S-XXXX). This code contains all the necessary information for the shipment.

How should the package be packed? 📦

The package must be packed securely based on it’s contents to withstand transport and handling at the terminal. If the package is not packed well enough, there is a risk that the buyer will be refunded for any potential damages.

Can the buyer add multiple items from my profile to one shipment? 👀

Yes, a buyer can easily purchase multiple items from the same seller. Learn more about this here.

Can the package be picked up at my address? 📮

Yes, Helthjem offers pickup from doormats in both apartment buildings and houses, provided the mail man have access. The exception is residences with shared boxes for parcel pickup and delivery. For single-family homes with individual mailboxes, the pickup will occur at the mailbox.

What are the size dimensions for a package? 📐

When using the integrated shipping solution to send a package with Helthjem, ensure that the package's outer dimensions do not exceed 25 x 35 x 12 cm and that it weighs no more than 5 kg. If you want to explore additional package sizes, you can find a full overview here.

How do I know the package is on its way? 🤔

Helthjem will keep you updated via SMS. You will also receive notifications about transport events, shipping status, and delivery to the recipient's mailbox directly in the app. You can also track the package here.

How long is the delivery time for shipments? ⏳

This depends on the shipping location and the destination, but the typical delivery time is 2–3 working days.

What should I do if I need to cancel the shipment? ⏰

A bid is tied to the provided shipping code and will be automatically canceled if the package is not handed in or picked up by the shipping company, within the given deadline. If the package has not been sent, you can cancel the trade yourself by clicking the "Cancel trade" button in the chat with the buyer.

What is the bid limit? 💵

You can accept bids up to 2500 NOK.