This article answers common questions about how to use our integrated payment solution when purchasing items that are shipped with Instabox as the selected shipping provider. Happy tising! 💚
How do I know that my package is on the way? 🤔
Instabox will keep you updated via SMS. You will also receive notifications about transport events, shipment status, and delivery directly in Tise.
How can I track my package? 🔍
You can track your package via the link you receive by SMS from Instabox, or by clicking the tracking link shared in your chat on Tise.
When and where will my package be delivered? 🌎
The package is sent directly to the Instabox locker you selected. You choose your preferred Instabox locker when placing a bid. You will receive delivery updates via SMS, as well as ongoing updates in your Tise chat.
My package is marked as delivered to my selected Instabox locker, but I can’t find it 📭
If you have received confirmation that the package has been delivered, but it is not in the assigned locker - or the locker does not open with the code you received, you must contact Instabox directly here.
What should I do if the package is damaged or lost during transport? 🤕
If you receive an item that is damaged, you must contact Instabox directly via chat, email, or phone to report a damaged package: https://instabox.io/no-NO/help. Tise cannot offer any form of compensation until we receive confirmation directly from Instabox.
What if I want to cancel the bid? ⏰
A bid will automatically be canceled if the package has not been registered as handed in to Instabox within 6 days. Until the package is registered as “sent”, the seller can cancel the transaction at any time directly in the chat.
What is the bid limit? 💵
You can place bids of up to 2,500 NOK.